Topics loading out of order

jamesloveday1 · Member · September 24, 2015 at 9:19 am
Copy link

Add topic to favorites
Hi,

despite my posts being ordered by date they will often load in a completely random order which is obviously very annoying. Also, the text on the posts often loads with the generic font rather than the one I have selected.

Please can we solve this?

Thanks, James

The blog I need help with is: (visible only to logged in users)
angelatcrist · Member · September 25, 2015 at 5:33 pm
Copy link
Hi there,

Thanks for reaching out! Hmmm…I have not seen this random order before. Can you point me to an example of this?

I’ve updated this thread to include the WordPress.com staff, they can touch on the font issue you are experiencing.

Looking forward to hearing from you.
Angela
kathrynwp · Staff · September 28, 2015 at 2:59 pm
Copy link
This theme uses a Masonry grid, meaning that posts are fit together in a way that best makes use of the available space. Perhaps this accounts for what you’re seeing?

Regarding the font, looks like you’ve selected Minion Pro for both headings and the body font. Could you show me a screenshot of where you’re not seeing Minion Pro so I can have a look?

Here’s a guide on how to make a screenshot:
http://en.support.wordpress.com/make-a-screenshot/

You can upload the screenshot – in a graphic format like JPG, PNG, or PDF – in your Media Library so I can see it. Thanks.
angelatcrist · Member · October 9, 2015 at 6:56 pm
Copy link
Hi James,

If you are still need help, see Kathryn’s comments above.

Have a great day!
Angela
jamesloveday1 · Member · October 9, 2015 at 7:32 pm
Copy link
Hi Angela,

no the masonry grid isn’t the problem. It is that posts from the very bottom of the 50 posts I’ve made are coming up right on the top and middle and the posts are entirely out of order.

The font is also not loading properly and I sent through those screen shots for both. These are very basic things that are going wrong and no one has been of any help in fixing them since I got the site in MAY, so I am currently very disappointed in the service I have paid for.

James
kathrynwp · Staff · October 9, 2015 at 8:34 pm
Copy link
Sorry to hear you site is still having issues with the post order and the font.

Post order
I see that you were recently discussing the “out of order posts” issue with Velda, one of our Happiness Engineers. She’d asked you to try setting your homepage to display fewer posts to see if that helped with the loading order issue, as it wasn’t something she could replicate. She asked you to let her know if that helped, but I don’t see a reply from you after she said “Let me know whether it helps.”

Angela, has this issue been something that other users of the theme have reported? It

Fonts
Could you please clarify what font do you want to use for heading and base font? Is it Minion Pro?

The last support request I see related to this was from August, when you were discussing the issue with Andrew, and told him you had things sorted out. Were things OK for a while and then your custom fonts stopped loading again?

Does this happen on every page or just specific pages or posts, and if so could you provide a link to where it most often happens? Have you tried this on a known fast network to rule out a slow network speed preventing the fonts from loading in a reasonable amount of time?
jamesloveday1 · Member · October 9, 2015 at 8:53 pm
Copy link
With the post order I think Velda changing the post number did help, however it has seemed like it has on many occasions but has then slipped back to doing it.

The fonts still flash up with a very heavy, boxy type as shown in the multiple screenshots, but what I really want is minion pro 100% of the time . . .

Thanks, James
kathrynwp · Staff · October 9, 2015 at 9:39 pm
Copy link
The fonts still flash up with a very heavy, boxy type as shown in the multiple screenshots, but what I really want is minion pro 100% of the time . . .

Here’s something you might want to try, as it might be the culprit for what you’re describing so I think it’s worth a shot to see if you notice a difference.

When we added free Google fonts to all sites across WordPress.com over the summer, we changed the way web fonts are loaded. On slower connections, we used to show a blank page before the content loaded – now, we display the content in the theme’s default font first, so no one sees a blank page. We realize this means that there may be a flash of a different font before the page finishes loading, but we think overall this is better for folks on slower connections than seeing a blank screen.

This CSS snippet should return your site to the previous behaviour on loading:
```
.wf-loading body {
  visibility: hidden;
}
```
Want to give it a try?
kathrynwp · Staff · October 9, 2015 at 10:02 pm
Copy link
Would it be possible to provide a link to a screenshot in your Media Library of your posts being “out of order” or otherwise not displayed correctly? I’m wondering if seeing what you’re describing in action might provide a clue as to what could be going on. You can grab its URL from the image’s page in the Media Library, and then paste it here. This is where you can find it, for example:
angelatcrist · Member · October 23, 2015 at 4:03 pm
Copy link
Hi James,

Do you still need help? If so, don’t forget to check out Kathryn’s above comment.

Have a great weekend!
Angela
angelatcrist · Member · October 30, 2015 at 5:08 pm
Copy link
I’m going to go ahead and close this thread.
If you still have this question or have any other questions, feel free to start a new thread.

Have a great weekend!
Angela

No items found.