Try and customize: logo vanishes after changing pages
Hi, great looking theme which I am hoping to buy, however I am hesitant about one thing when using the try and customize feature in wordpress I am noticing an odd occurrence.
When I add my logo (320 by 320) and have unticked the ‘display header text’ box I see my logo correctly, however when I change to any other page the logo vanishes and never reappears, also when I go back to home it only shows the menu without the logo above.
I have encountered this in both Chrome and Safari. Is this just a loading issue in the wordpress try and customize part or am I doing something wrong?
Your theme is great but expensive and would love to know that the logo works correctly.
Thanks in advance.
The blog I need help with is bluntwisdumb.wordpress.com.
This is the first time that I hear about this kind of problem. I’m pretty sure that this is happening only when using the preview option. There are a lot of users that have the Patch theme on their website and none of them reported this issue before 😊
Even if you’d have this problem after the purchase, I can assure you that we’ll do our best to get things back to normal as soon as possible.
- This reply was modified 11 months by raduconstantin1.
I’m having the exact same issue,
Logo disappears and wont return. Tried resizing image to recommended size 330px x 200px,
Tried both Jpg and png no joy. Sometimes it shows up when turning on and off “display title” option in customize tab, but never show up in preview.
wasted a lot of time, kinda given up.
I just checked this out and it seems that you’re right. When using a logo in the Try & Customize section, the logo has some issue while navigating through different posts. I’ll try to reach out to someone from wordpress.com platform and check this a bit closer.
The good news is that this is happening only in the Customizer area and things are fine when using the theme for your website.
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