Traction theme download. (we are stuck at wordpress.com)

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  • #30131

    fsucoe
    Member
    Original poster

    Hi,
    We bought Traction Pro ($68) and started building our website (unfortunately) at wordpress.com not knowing that we cannot download anything but just an xml file but nothing. When we decided move our stuff to DreamHost, only thing we could get was an xml file and nothing worked. Our website is at http://www.ars05c.wordpress.com. we moved some stuff to dreamhost but it looks terrible without applying our theme. We are planning on building an awesome site and you can use us to advertise once we complete the project. Could you please help us download our theme or email it to us? We never got a zip file of our theme from WordPress.com And we kept the invoice if you need further proof that we paid for this theme very recently. thank you for your help.

    The blog I need help with is: (visible only to logged in users)

    #30334

    tollmanz
    Member

    Hi fsucoe!

    You will need to request a refund from WordPress.com. Once you get a refund, you can purchase Traction at our website. When you purchase a theme on WordPress.com, you do not get access to the theme files.

    #30369

    fsucoe
    Member
    Original poster

    I have no clue how that works for refund. We are going to have to spend another $68. Is there a way to get a discount coupon from you guys may be? Also, if we buy it from http://thethemefoundry.com/wordpress/traction do we get the *.zip file to apply the theme on our new server/host?
    Ken

    #30371

    tollmanz
    Member

    Hi Ken!

    You can use the contact form above to request a refund. You will want to write a message to WordPress.com letting them know that you want a refund.

    If you buy from our site, you will be given a .zip file of the theme files and you can install that wherever you wish! You will be able to install it at Dreamhost without issue.

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