Top Menu Disappeared

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  • #51138

    When my static homepage loads, the “Top Menu” shows briefly then disappears. Only the search bar is visible, but justified to the left.

    It seems only to happen only when my website is loaded on Internet Explorer. I do not get the same effect when loading on Google Chrome.

    Please advise how I can fix this.

    Thanks,

    The website I need help with is keenforgod.wordpress.com

    The blog I need help with is keenforgod.wordpress.com.

    #51382

    thelukemcdonald
    Theme Author

    There are multiple versions of Internet Explorer, each has their own issues. What version of Internet Explorer are you using?

    Does this happen when you are logged in, logged out, or both?
    Does this happen when using Safari or Firefox?

    #51387

    Thanks for your reply.

    I use Internet Explorer version 11.0.9600.

    This does not happen with Google Chrome browser.

    The top menu is missing both when I’m logged in to WordPress and when I’m logged out.

    I don’t have Safari or Firefox. If you have those browsers are they showing up on your computer?

    Thank you for your help,
    KfG

    #51388

    thelukemcdonald
    Theme Author

    Yes, the navigation menus are showing up in all browsers. I don’t currently have access to Internet Explorer 11, so it might be some time before I get the chance to properly test that browser. As of right now, I can’t think of any reason why the navigation would not be displaying.

    #51422

    jhanzl
    Member

    I am having the same problem. My top menu for my author site, http://www.johnhanzl.com, has disappeared. Same with side menus that I had for certain pages. I haven’t changed anything – but the menus are now gone, which has rendered my site quite useless. I have tried it on many computers and on Chrome and on IE 11 – same results.

    Please help!

    #51423

    thelukemcdonald
    Theme Author

    Is it possible to take and post a screenshot? I’m using the latest version of Chrome and I can see your Top navigation (Home, Novels) and the Primary Navigation (Home, Novels):

    https://dl.dropboxusercontent.com/u/2557221/temporary/johnhanzlcom.png

    #51424

    I’m using IE 10 and Chrome v35 at work. When using IE 10, I experience the same problem with both my website and John Hanzl’s.

    I don’t have this problem with Chrome, though. I can see both the Top Menu and the Action Menu.

    By the way, as a temporary stop-gap, I’ve turned on the Action Menu to duplicate what I had in the Top Menu. In Chrome, the Action Menu is displayed horizontally, as expected. In IE 10 and IE 11, the Action Menu is a dropdown. I experience this for both my website, and when I visit Mr. Hanzl’s.

    It would be nice to not have to duplicate these menus.

    Thanks for looking into this, Mr. McDonald.

    #51425

    jhanzl
    Member

    Thanks for looking into this Luke. FYI, what you saw yesterday was a test menu I created to see if somehow my regular menus had become corrupted. I have put everything back to normal – and no menus. I have tried in IE 11 and Chrome, both with Windows 8 and Windows 7. Also, the menu structure that I have on the right sidebar for my novel pages has gone. It seems like something is wonky with the CSS?

    Here’s a screenshot of the home page in both IE11 and Chrome:

    https://www.dropbox.com/sh/q96tddo5cu6fw1j/AACt5ZI5SnwJIH3o-WJxhekCa

    Unfortunately this issue is horrible for me, as people can’t navigate my site. Please help!

    Thanks,
    John

    #51426

    thelukemcdonald
    Theme Author

    I got to thinking about this and I think it may have something to do with a Windows machine being a “touch” enabled device/screen. Is your computer a “touch” device or use a “touch” screen of somesort, similar to an iPad or other mobile device?

    The theme uses some Javascript to detect “touch” devices. If the device is a “touch” enabled devices, the menus are shown in a dropdown menu, as touch devices in the past have been mobile devices. In this case, at least the dropdown menu would be showing.

    There is a custom theme menu location for mobile devices. You can create and set a menu to this location via Appearance → Menus. Look to assign a menu to the “Mobile Menu” theme location.

    The Mobile Menu was implemented because there wasn’t a good way to display multiple menus on mobile devices (Top Menu, Primary Menu, Action Menu). To overcome this, we created a custom menu location for mobile devices. If a menu has not been assigned to the “Mobile Menu” theme location, the theme will display the “Primary Menu”; If there is not a menu assigned to the “Primary Menu”, the theme will likely not show a menu at all. This sounds like what might be going on in some cases.

    #51427

    jhanzl
    Member

    Humm – I actually do have the top level menu (named Menu1) assigned to Mobile Menu as well. (I dropped screen shots into the same link of the Menu editor).

    – Both computers I am using are touch screens (Dells), one with the touch functionality disabled and the other one enabled.

    – Note: everything worked on both of these computers in the past no problem. Now, I suppose it’s possible there’s been a Windows update that has hosed things?

    #51428

    thelukemcdonald
    Theme Author

    A few weeks ago we updated the Debut theme menu script as it was outdated and not working on mobile devices when users tried to access sub-menus. I’ll take a look into this a bit more and will probably add a width rule where the mobile menu script will run on “Touch” devices that have a max browser width of 1024px.

    After that update, we’ll see if that fixes things. I don’t have a windows machine or a touch monitor to test; this is all relatively new technology that has added to the complexity of mobile development :)

    #51429

    jhanzl
    Member

    Huh – and as a FYI, the same issue is happening with your demo, http://debutdemo.wordpress.com/. The dropdown menus show up, but the top menu is gone (which is shown in the screenshot of the demo, but then when you go to the live demo it’s gone). I don’t want dropdowns in my page. Plus, the sidebar menus are very important for discovering things surrounding my novels. Here’s a link to a novel page that should have a sidebar menu (and as you can see in the screenshot in the link above, it gone)…

    http://johnhanzl.com/novels/out-of-hells-kitchen/

    #51430

    jhanzl
    Member

    Thanks for your help with this. As one more bit of info, I just booted up my wife’s travel laptop which predates touch, and the menus show up fine on her system…

    #51431

    thelukemcdonald
    Theme Author

    Great, thanks for all the troubleshooting. It appears the issue is definitely with the PC touch monitors. I’ll see what I can do to fix this issue so menus display properly on touch enabled monitors.

    #51432

    jhanzl
    Member

    I’m guessing you’ve made some headway on the issue, as the menus are now showing up. Just in case it helps, there are some issues that seem to be CSS related now cropping up. You can see examples (at least I can, but perhaps not in your env) at:

    http://johnhanzl.com/novels/out-of-hells-kitchen/

    (Text and image overlapping into the righthand sidebar)

    and

    http://johnhanzl.com/about/

    (background color is now dark instead of white)

    And thanks!
    John

    #51433

    thelukemcdonald
    Theme Author

    Yeah, I made some progress earlier today to hopefully fix the menus, which sounds like it may have worked. There is still one update in the queue that needs to get pushed out which should fix the issues you’re experiencing; unfortunately I don’t have the power to push these updates instantaneously. I’m guessing the updates should be pushed either later this evening or tomorrow morning.

    #51434

    Thanks a bunch, Luke! It’s fixed for my site. Really appreciate your help on this (and yours, too, Mr. Hanzl.)

    #51437

    jhanzl
    Member

    Hey Luke –

    Wanted to say thanks. Looks like everything is up and running and back to normal across the board. Your response to the issue has been excellent – definitely looks like I picked the right theme!

    Best,
    John

    #51438

    thelukemcdonald
    Theme Author

    Awesome, glad to hear everything is working! The update was pushed out this morning so that should be the end of it, so I’ll close this topic and mark it as resolved. If you come across any other issues, be sure to post a new topic.

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