Theme Retired?

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    Posts
  • #96222
    cnnryng
    Member

    How do I reactivate this theme (that I paid £58 for) now that it has been retired?

    The blog I need help with is: (visible only to logged in users)

    #96331
    kathrynwp
    Staff

    Once a site has switched away from a retired premium theme, I’m afraid it isn’t possible to reactivate it.

    I’ve gone ahead and added 70 credits to your account, which will be applied to your next purchase.

    Credits aren’t able to be used for auto-renewals, so if you’d like me to go ahead and renew your Custom Design upgrade (renewal date July 25) or Domain Mapping upgrade (renewal date June 19) and deduct that from your credits, I’d be glad to do that for you.

    #96337
    cnnryng
    Member
    Original poster

    Thankyou for the quick reply.

    I’d prefer an actual refund please – I paid £58 for a theme that has been taken back without anyone consulting me or warning me that this would happen.

    #96416
    kathrynwp
    Staff

    I definitely understand the frustration. I’m going to send you an email to follow up with you on this.

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