Premium Theme Support › Organic Themes › Connect

Theme "connect" changed to "chateau"

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  • #78179
    janariethausen
    Member

    Hi, when I came to my blog today (I do not visit it very often), the them had automatically changed from “connect” to “chateau”, including a different header picture as well. I was stunned. How can this happen?
    I purchased the “connect” theme only about a month ago, on May 9th. Today I had to buy it for a second time to make my blog quickly look the same as before, but I am not happy with paying another 69,00 EUR for it. What can I do? Jana

    The blog I need help with is: (visible only to logged in users)

    #78346
    rezzap
    Staff

    Hi Jana,

    This question should be directed to WordPress.com staff as they have control over the accounts. I will tag them on this thread in order for them to look into your account to see what’s going on.

    Thank you,

    REbecca

    #78374
    kathrynwp
    Staff

    Looks like your original payment has this note on it: “Payment Reversed: Dispute.” If you filed a chargeback with your payment company the theme would have been removed at that time.

    Please contact billingsupport@wordpress.com to sort out this issue privately.

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