Support is very slow

Premium Theme Support › Pixel Grade › Hive

• Author
  Posts
• July 10, 2019 at 11:27 pm #145443
  rajivunnikrishnan

  Member

  Hi Alvin,

  I have sent 3 tickets via premium support on Typography and sent you site access but no reponce yet.
  Please can you expedite on support tickets and help solve the issues with Hive Typography.

  Thanks

  The blog I need help with is: (visible only to logged in users)

  July 11, 2019 at 8:01 am #145452
  alinclamba03

  Member

  Hi Rajiv,

  I’m sorry for the delayed response. We experience an unusual volume of tickets these days and we’re doing our best to catch up with everything.

  I’ve just sent a reply to your tickets, please check your Inbox and reply me back via email.

  Thank you,
  Alin
  Pixelgrade

  July 11, 2019 at 8:04 am #145453
  rajivunnikrishnan

  Member

  Original poster

  Hi Alin,

  No problem and thanks for sending the email , I will go ahead and debug my child theme.

  Thanks
  Rajiv

  July 11, 2019 at 2:53 pm #145473
  alinclamba03

  Member

  You’re welcome.

  Please keep me posted by replying to my message, to better keep the track.

  Thank you,
  Alin
  Pixelgrade

  July 12, 2019 at 2:59 am #145494
  rajivunnikrishnan

  Member

  Original poster

  Issues fixed with child theme as you suggested

  July 15, 2019 at 8:28 pm #145605
  alinclamba03

  Member

  Hey,

  I’m glad to hear that, Rajiv.

  Stay awesome,
  Alin
  Pixelgrade

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