Social Menu error

Premium Theme Support › ThemeZee › Maxwell

• Author
  Posts
• August 12, 2020 at 6:01 pm #157304
  stevencolborne

  Member

  Hi Thomas,

  Just checked my blog and the social menu has stopped working — there are lots of strange characters instead.

  Any idea how to get this working again?

  Thanks!

  Steven

  The blog I need help with is: (visible only to logged in users)

  August 13, 2020 at 4:33 pm #157331
  themezee

  Theme Author

  Hi Steven,

  Thanks so much for using Maxwell.

  I’m sorry about the issue. After a first check it seems to be caused by the Jetpack plugin, which is part of the WordPress.com platform itself, not the theme.

  I will check how this can be solved with the WP.com team.

  Best,
  Thomas

  August 13, 2020 at 7:55 pm #157335
  stevencolborne

  Member

  Original poster

  Hi Thomas,

  Ah, I see. I emailed WordPress.com support about the issue as well, but have yet to receive a response.

  I have temporarily turned off the social menu while the issue is being investigated.

  Thanks for your help!

  Steven

  August 14, 2020 at 9:34 am #157360
  themezee

  Theme Author

  Hi Steven,

  I haven’t heard back from the WordPress.com team, but it seems to be fixed now. Social Icons were broken for many themes, not just mine, so I guess they got a lot of support requests about this.

  Bottom line you should be able to turn on the social menu again.

  Cheers,
  Thomas

  August 14, 2020 at 9:44 am #157361
  stevencolborne

  Member

  Original poster

  Hi Thomas,

  Thanks for the update. I discovered late last night that the links were displaying correctly again, so I have re-enabled the menu on my site.

  Glad the issue seems to be fixed!

  Best wishes,

  Steven

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