Premium Theme Support › The Theme Foundry › Portfolio

Site not performing as shown on iphone

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  • #99195

    cedarhillresidential
    Member
    Original poster

    Hello,
    I purchased the portfolio theme a few years back.

    On the demo, https://portfoliothemedemo.wordpress.com, when you view on an iPhone, the site works great.

    When you access my site, which was built using the theme, http://www.cedarhillresidential.com, it does not look great. It has a different format.

    How do I correct this?

    #99432

    melissajohill
    Member

    Hi there!

    Sorry you’re having problems with this!

    From what we can tell your site is loading in an iframe, but it’s not caused by the theme code… I’m tagging a WordPress.com support person to see if they have a better idea of what’s going on!

    #99433

    cedarhillresidential
    Member
    Original poster

    Thanks. looking forward to getting this resolved.

    #99435

    kathrynwp
    Staff

    Looks like you haven’t correctly mapped your custom domain cedarhillresidential.com to your site. The domain masking you’re using at your registrar is breaking a number of things, as it’s not a technique WordPress.com supports.

    Here’s a guide to mapping a domain you already own to your WordPress.com site:

    https://en.support.wordpress.com/map-existing-domain/

    If you prefer not to upgrade to a plan at this time, choose “domain forwarding” rather than masking at your registrar, since it’s the masking that’s breaking the theme.

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