Problems with featured images

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  • #138995

    almaomer
    Member

    Hello! Ever since I’ve switched to the Oxford theme, I’ve been having issues with the featured images of my blog posts. For every new post, I have to choose an appropriately sized image (min 900px wide) to ensure it shows up. This is clear. However, if I decide to change the featured images and swap it for another one (which is also properly sized), the new image will not show up on my website nor will the old image disappear, even though I have taken it off the post in editing mode.

    So basically, I’ve concluded that the only way of selecting a different featured image for each post is by posting a completely new post and pasting the written content from the old post. And the only way to make the old image disappear is by deleting it from my media files, at which point I see the red message ‘featured image not wide enough’.

    I’m finding this super frustrating and it’s causing me to reconsider the theme completely. The funny thing is that if I play around with other themes in ‘trial’ mode, I can see the new images on every post, so I know they are uploaded correctly.

    Please help! I would appreciate any tips you might have from those who have had similar troubles. I’ve noticed other posts related to feature images so hopefully you could shed some light. Thank you.

    The blog I need help with is almabonger.com.

    #139209

    scottrrollo
    Theme Author

    Hey there, Alma 👋

    That’s really odd! I’m thinking it might actually just be a caching issue. Your web browser will actually save images from your site from previous visits to help make things load quicker the next time you visit it. But sometimes the browser doesn’t always know to update an old image.

    To see if this is the case, can you ‘re-create’ a scenario where this happens and then try clearing your bowser cache?

    Also, if you link to the post you’re having trouble with and describe what you’re seeing and what you should be seeing that’d be super-helpful too!

    Thanks!

    #139213

    almaomer
    Member

    Hi Scott,

    Thanks for your suggestion. I tried to clear the browser cache but unfortunately this didn’t help. I have also tried deleting the photo I would like to use from the media files library and uploading it again however it still doesn’t show up on the website despite being successfully saved in editing mode. Very odd.

    This is (one of) the page(s) I am struggling with: https://almabonger.com/2016/08/17/interview-luca-trevisani-multidisciplinary-artist/

    The featured image is not the most recent featured image but instead the original image chosen when the post was first published. I can’t seem to change or remove it. If you have any other suggestions, I’d be happy to try them.

    Thank you!

    #139265

    scottrrollo
    Theme Author

    Got it! Thanks for trying that out, Alma.

    If it’s not too much trouble, would you please link directly to the photo that you want to display? You should be able to get a link for the photo directly from the Media Library.

    Thanks so much! Once we have that link I’ll discuss the problem with our team and if we can’t turn up any answers I’ll reach out to the WordPress team and see if they know of any quirks that might be causing this.

    #139298

    almaomer
    Member

    Hi Scott,

    Thanks for your quick reply. This is the photo which is currently saved as the featured photo in editing mode for the post linked above, but is not visible: https://almabonger.files.wordpress.com/2016/08/luca-2.jpg

    Thanks in advance for your efforts.

    #139423

    scottrrollo
    Theme Author

    Hey WordPress team 👋Alma is having an issue where the Featured Image for this post is not changing when a replacement image is uploaded.

    Any idea what’s going on here? Thanks for looking into this for us!

    #139819

    almaomer
    Member

    Hi Scott,

    Just following up – any updates on the above request?

    Thanks.

    #140063

    almaomer
    Member

    Hi Scott,

    The original issue has not yet been resolved and I haven’t had any updates from the WordPress team.

    Could you please shed some light on any developments?

    Thanks.

    #140177

    scottrrollo
    Theme Author

    Hey again, Alma! I’ll email the WordPress team directly for you and see if someone from there side can help out.

    So sorry for the wait!

    #140212

    Hey @almaomer I don’t think this is a theme-specific issue. I highly recommend you get in touch with our customer support and get help through our live chat. It’ll be much easier (and quicker) to get your issue solved.

    #140227

    almaomer
    Member

    Hi @chrisrunnells,

    I’ve just spoken to customer support and they’ve helped me fix my problem – apparently the image was stuck.

    Thanks for the tip!

    #140409

    Glad to hear your issue was resolved!

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