problem with the theme Blocco, once again needs help

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  • #30050
    michal83
    Member

    Hello again,
    Perhaps I did not explain myself right, there was a problem in the purchase that was made on 07/05, and only on 10/05 it worked.
    So, I paid four times for the same theme and got a refund for twice.
    In “Billing History” is written that I still paying for twice, once on 07/05 and again in 10/05.
    I need to a refund for one of them.
    Thank you for your help.
    Michal

    The blog I need help with is: (visible only to logged in users)

    #30400
    lance
    Member

    Hi Michal,
    Our records show out of the 4 transactions, 2 were refunded by us, and a third was reversed by a dispute. So you should only be charged for one transaction now.

    If you have further questions, we’ll be happy to help.

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