pauli theme wrong dowload

  • Author
  • #88325

    Original poster

    I downloaded the theme on instead of
    What to do? i need it for goingbanhannahs and not the other one, thats an old one.

    Pleas help

    Kind regards

    The blog I need help with is:


    Theme Author

    Hello hannahvisser.
    Thank you for writing and using Paulie.

    Let’s go to add a staff member in order to get helps to solve your issue.

    Thank you again!
    Ricardo P. from SiloCreativo


    Hi @hannahvisser, I have cancelled your purchase of Paulie from here at It may take a few days for this to show up on your statement.

    For your self-hosted WordPress site at, you will need to purchase Paulie from

    Let us know if you have additional questions or problems.


    Theme Author

    Thank you @thesacredpath and @hannahvisser

    Happy new year for both!
    Ricardo P. from SiloCreativo


    Theme Author

    Hi again @thesacredpath we hope you are well.

    @hannahvisser user wrote us bey email asking information about her refund process, because she is not able to write in this forum. Here is her info:

    1. Firstly, she purchased the Paulie theme once in for

    2. She wanted the Paulie theme for (which is a version) instead for a (which is a blog). So she asked for a refund to (who sell the version of Paulie).

    3. She is waiting for her refund back. How long time does it take? How can she be in contact with you in order to follow her issue?

    Thanks in advance!
    Ricardo P. from SiloCreativo



    A refund generally takes between 1-2 weeks to be reflected on someone’s account statement.

    If she needs further help, please ask Hannah to email help AT wordpress DOT com or access live chat when available here:


    Theme Author

    Thank you @kathrynwp for your answer!

    We’ll send her the answer. Thank you again and happy new year for you!

    Ricardo P. from SiloCreativo

The topic ‘pauli theme wrong dowload’ is closed to new replies.