pauli theme wrong dowload

  • Author
    Posts
  • #88325

    hannahvisser
    Member

    I downloaded the theme on hannahsantabarbara.wordpress.com instead of goingbanhannahs.com
    What to do? i need it for goingbanhannahs and not the other one, thats an old one.

    Pleas help

    Kind regards

    The blog I need help with is goingbanhannahs.com.

    #88460

    ricardpriet
    Theme Author

    Hello hannahvisser.
    Thank you for writing and using Paulie.

    Let’s go to add a WordPres.com staff member in order to get helps to solve your issue.

    Thank you again!
    Ricardo P. from SiloCreativo

    #88461

    Hi @hannahvisser, I have cancelled your purchase of Paulie from here at WordPress.com. It may take a few days for this to show up on your statement.

    For your self-hosted WordPress site at goingbanhannahs.com, you will need to purchase Paulie from http://www.silocreativo.com/en/wordpress-themes/.

    Let us know if you have additional questions or problems.

    #88495

    ricardpriet
    Theme Author

    Thank you @thesacredpath and @hannahvisser

    Happy new year for both!
    Ricardo P. from SiloCreativo

    #88561

    ricardpriet
    Theme Author

    Hi again @thesacredpath we hope you are well.

    @hannahvisser user wrote us bey email asking information about her refund process, because she is not able to write in this forum. Here is her info:

    1. Firstly, she purchased the Paulie theme once in WordPress.com for hannahsantabarbara.wordpress.com.

    2. She wanted the Paulie theme for goingbanhannahs.com (which is a WordPress.org version) instead for a hannahsantabarbara.wordpress.com (which is a WordPress.com blog). So she asked for a refund to WordPress.com (who sell the WordPress.com version of Paulie).

    3. She is waiting for her refund back. How long time does it take? How can she be in contact with you in order to follow her issue?

    Thanks in advance!
    Ricardo P. from SiloCreativo

    #88563

    kathrynwp
    Staff

    A refund generally takes between 1-2 weeks to be reflected on someone’s account statement.

    If she needs further help, please ask Hannah to email help AT wordpress DOT com or access live chat when available here:

    https://wordpress.com/help/contact

    #88564

    ricardpriet
    Theme Author

    Thank you @kathrynwp for your answer!

    We’ll send her the answer. Thank you again and happy new year for you!

    Ricardo P. from SiloCreativo

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