Out of luck

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  • #84544

    joericchio79
    Member
    Original poster

    Hello,

    So I had no idea what the deal was and I purchased the writer from themeforest for $44 plus $13 for extended service. I was then told by wordpress that this file was not compatible with my site. I then proceeded to purchase the theme through wordpress for $80, which is fine, but I’m wondering if I’m pretty much out of luck with a refund on my initial purchase? I have heard nothing back from Envato.

    Either way, it’s a great theme and I’m happy but $57 is $57.

    Thanks,

    Joe

    The blog I need help with is: joericchio.net

    #84735

    marcperel
    Theme Author

    Hey Joe,

    Marc from Obox here, you’re 100% right, $57 can’t be ignored.

    You’ll need to go through the refund process as detailed here:
    https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

    You need to tell them that the item “doesn’t work as described”, say that you needed a WordPress.com theme, not .org.

    ~ Marc

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