Not showing correctly on iPhone 6

  • Author
    Posts
  • #99973

    bethbeeman
    Member
    Original poster

    I have set up the theme and when I use the “mobile” icon under “customize” it looks great. However, when I access on my iPhone 6+ the cool featured image doesn’t work. It’s static when I scroll and the photo is dark and doesn’t scale. What’s up with this?

    The blog I need help with is: italyandme.com

    #100175

    bethbeeman
    Member
    Original poster

    Also, just checked on my iPad. Same problem. The large background featured photo shows grainy and static. No wonderful scrolling action as you move down the page. I have the image on the static front page set to 2000x1333px as you suggested. Can you please fix this issue? Thank you!

    #100207

    anarieldesign
    Theme Author

    Hi,

    thanks for purchasing this theme. Love what you have done with your website.

    I’ll check the problem you wrote today and will write you back.

    Till soon,
    Ana

    #100212

    anarieldesign
    Theme Author

    Hi,

    i made a fix for the image to appear normal on the iPhone and iPad. Scrolling effect isn’t supported for the smaller devices and there is no fix for it.

    Can you please check your website one more time on your iPhone and let me know if you see the images as a background. Also please clear the browser cache before you check it out.

    All the best,
    Ana

    #100217

    bethbeeman
    Member
    Original poster

    It works!!!! Great… thank you! I only thought that scrolling would work because under the Customize section it allows us to see how it would look on mobile devices (bottom left). Anyway, your fix is perfect. Thank you!!!

    #100222

    bethbeeman
    Member
    Original poster

    Ok.. further testing, it also works on the iPad but for some reason, not in landscape mode. Only in portrait. Works in landscape on the iPhone, however.

    #100229

    anarieldesign
    Theme Author

    Hi Beth,

    i’ll check this out and add a fix for the landscape mode too and will let you know to check it one more time ;).

    Yes effect works under the Customize section as you are checking it on your computer and not on the iPhone.

    Till soon,
    Ana

    #100231

    anarieldesign
    Theme Author

    Hi Beth,

    if you can, please check it one more time on your iPad and let me know if it works now.

    All the best,
    Ana

    #100247

    bethbeeman
    Member
    Original poster

    It’s now working in landscape on the iPad. Thank you… you have such great customers service… much appreciated.

    And regarding checking how it looks on different devices under Customization – the purpose of that is to see what it looks like on these devices. It should not reflect what I see on my computer if I’m looking at the iPhone view. Otherwise, there is no purpose for that feature.

    #100251

    anarieldesign
    Theme Author

    Hi Beth,

    great, glad I could help with.

    iPhone view in Customization is just the simulation of it and it’s not 100% accurate, it’s like a screenshot of your website. To check the whole functionality you’ll need to check it on your iPhone.

    If you want we can add your website to our showcase page, love what you have done with the theme.

    All the best,
    Ana

    #100258

    bethbeeman
    Member
    Original poster

    Thank you! Please add me to your showcase, that would be great.

    #100259

    anarieldesign
    Theme Author

    Hi Beth,

    will add your website to our showcase page in the next few days and we’ll let u know when is ready :).

    All the best,
    Ana

    #100269

    anarieldesign
    Theme Author

    Hi Beth,

    i added your website to our showcase page, thanks one more time: http://www.anarieldesign.com/showcase/

    All the best,
    Ana

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