Not getting any support

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  • #98740

    inmercyrejoice
    Member
    Original poster

    Why doesn’t anyone respond to all my posts? Where is the support promised? I am missing components, need to change widget text color, and have menu above or below header, but am not given that option. Also, I would like to be able to link my custom header to the home page but can’t do that either. I also do not have a blog excerpt component which is supposed to come with the purchase and only three custom colors.

    Please someone respond and fix these issues. I am disappointed in the support for a premium theme.

    site is: http://www.slaveryshatterslives.org

    AKA: links to an site name I stopped using: https://picsycalphotos.com/

    #98953

    ricardpriet
    Theme Author

    Hello inmercyrejoice,
    Thank you for writing.

    We are so sorry to hear you are disappointed. Unfortunately this is a support forum and not a live chat 24/7, so we are able to answer the question as soon as we get notifications.

    About your questions:

    – Missing Components: we have checked your site and everything related with the theme works fine. Paulie is the template that features the desing, but the functionalities such as widgets, menus or the content are managed by WordPress. Anyway, could you let us know which components are missings? Thank you!

    – Widget text colors: You are able to personalice your desing adding your own CSS. Here you are how to do:
    https://en.support.wordpress.com/custom-design/editing-css/
    and a basic tutorial:
    https://en.support.wordpress.com/custom-design/css-basics/
    This a features managed by WordPress.com

    – About menus: you can read how to set up a menu below header in the documentation of the theme:
    https://theme.wordpress.com/themes/paulie/support/
    or in the WordPress.com documentation:
    https://en.support.wordpress.com/menus/

    – Header links: Unfortunately, mage header doesn’t link to home page by default. If you want to have a link, you can show the header text:
    https://en.support.wordpress.com/custom-header-image/#header-text

    – About excerpt, full post content is shown by default. You can show the excerpt using two WordPress.com functionalities:
    A. Custom Excerpt:
    https://en.support.wordpress.com/excerpts/
    B. More tag:
    https://en.support.wordpress.com/more-tag/

    – About the three colors palette: As theme documentation said:

    “With the help of the Customizer, you can switch between three featured color schemes to instantly change the look of your blog.”

    from: https://theme.wordpress.com/themes/paulie/

    For additional options like Custom CSS, custom fonts, and more color palettes, you can upgrade your site to take advantage of Custom Design features. (This is managed by WordPress.com)

    Hope this helps and sorry for any inconvenience.
    Thank you again!
    Ricardo P. from SiloCreativo

    #98970

    inmercyrejoice
    Member
    Original poster

    the blog excerpt feature is missing. You have it on the theme as an included component. Also, I only have three color options.

    I also asked how to change the widget text. None of the answers in WordPress under this topic helped.

    #98997

    ricardpriet
    Theme Author

    Hello inmercyrejoice,

    To use the blog excerpt feature you can choose between:
    A. Custom Excerpt:
    https://en.support.wordpress.com/excerpts/
    B. More tag:
    https://en.support.wordpress.com/more-tag/

    About the three colors palette, as theme documentation said:

    “With the help of the Customizer, you can switch between three featured color schemes to instantly change the look of your blog.”

    from: https://theme.wordpress.com/themes/paulie/

    And finally, to change text color widget, feel free to add your won CSS:
    https://en.support.wordpress.com/custom-design/editing-css/
    and a basic tutorial:
    https://en.support.wordpress.com/custom-design/css-basics/

    Thank you again!
    Ricardo P. from SiloCreativo

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