Not able to preview a new blog post

  • Author
    Posts
  • #143206

    Dear support team,

    I’m working on a new blog post and when I press preview I get this message:

    Oops! That page can’t be found.
    It looks like nothing was found at this location. Maybe try one of the links below or a search?

    Search
    Search …

    Could you please assist

    Best regards,
    Philippe

    The blog I need help with is philippecastagna.com.

    The blog I need help with is philippecastagna.com.

    #143222

    ricardpriet
    Theme Author

    Hello there,

    yes, sometimes WordPress shows the real url when you are trying to preview a post. And as that post is not published (yet), that url does not exit (until the post was published).

    Could you check if the url in the preview follow any of those path:
    1. https://philippecastagna.com/2019/05/01/name-of-the-post/
    or
    2. https://philippecastagna.com/?page_id=7952&preview=true

    It should be the second one.

    Please, let us know if the problem persist in order to ask a WordPress.com staff memeber for additional help.

    thank you again!
    Ricardo P. from SiloCreativo

    #143237

    Hi Ricardo,

    Thank you for your usual quick answer.

    Here is the address of the draft: https://wordpress.com/block-editor/post/philippecastagna.com/2971

    I do not see any changes of the address above when I switch to preview.

    Also I just realized that even if I’m login properlly, I do not have access anymore to the edit function of my site or any page on the bottom right of my browser (google chrome). Instead I find the sign +follow like if I was a simple visitor. Really strange…

    Hope that you will be able to assist me.

    #143285

    ricardpriet
    Theme Author

    Hello Philippe,
    yes, very strange…

    As those issues are directly related to WordPress dashboard, let’s add a WP member staff to the conversation in order to help us. We will wait her/his answer.

    Thank you!
    Ricardo

    #143295

    Many thanks Ricardo!

    Will wait also on the WP member staff assistance.

    Best regards,
    Philippe

    #143395

    Hi Ricardo,

    nothing yet from WP?

    I have a review to post and I will appreciate assistance to fix the issue.

    BR
    Philippe

    #143424

    ricardpriet
    Theme Author

    Hello Philippe,

    they should write here. Sometimes they answer in two – three days…but sometimes it takes more time. Here you are the list of topics where they have been tagged:
    https://premium-themes.forums.wordpress.com/topic-tag/wpcomstaff/

    It seems they have not answered since weeks. Maybe if you send a public topic form, it could be accelerate the process: https://wordpress.com/help/contact
    As we do not have access to user’s sites, we are not able to assists here :(

    Thank you again.
    Ricardo

    #143429

    Hi Ricardo,

    thank you for the advice as WP fixed the issue.
    It was (the third party cookies authorization disabled.

    It works right away after enable it.

    Thanks again for your support and time.

    BR
    Philippe

    #143441

    ricardpriet
    Theme Author

    Wow, fantastic. Nice to hear that.

    Have a nice week!
    Ricardo P.

    #143442

    Same to you.

    Philippe

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