No audio player on iPhone

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  • #51924

    I love your Shelf theme, but am having an issue: when I create Audio posts, the player that automatically shows up isn’t appearing on iPhones. (It appears in Firefox, Chrome, and Safari on Mac, and Safari on iPad). When you click on an audio post on iPhone, the audio file doesn’t show up anywhere. This behavior is consistent on your Shelf demo blog.

    You can see examples on my blog here:

    http://adameastondotcom.wordpress.com/category/audio-test/

    – Characters sample – shows normal single player on all browsers, but no player anywhere via iPhone
    – Test 1 – this is a regular post with audio embedded (which is unsatisfactory since it’s not showing the featured image)
    – Test 2 – I can force a player into an audio post on the iPhone, by embedding it in the body as well, but then I get two players on the other browsers

    Can you help? Thanks.

    Keith

    The blog I need help with is adameastondotcom.wordpress.com.

    #52095

    tollmanz
    Member

    Hi Keith!

    I am able to reproduce this issue. We are looking into a fix and will report back here as soon as we have more information for you.

    #52124

    Thank you so much. Let me know if you need any more detail from my side.

    #52128

    tollmanz
    Member

    Will do, Keith! Thanks for your patience.

    #52289

    Hi there –
    I’m just checking to see if there’s an update. Any estimate on timing would be much appreciated.
    Keith

    #52291

    tollmanz
    Member

    Hi Keith!

    No estimates as of yet. Unfortunately, I initially thought this would be a small tweak, but it looks like it might be slightly more involved. We’ll update you when we have more information.

    #52306

    tollmanz
    Member

    Hi Keith!

    Thanks for your patience while we sorted this issue out. We have deployed a fix and it looks like your audio files are not viewable on mobile devices.

    #52309

    Thanks so much – this work really well. I really appreciate the quick turnaround.

    Keith

    #52353

    Hi guys –

    It seems with the latest iOS update (to 7.1.2 on the iPhone 5s and iPad 2), the audio files in audio posts don’t appear. Instead a “Cannot play audio file” bar shows up. Could you have a look? For reference:

    http://adameaston.com/category/characters/

    Thanks –

    Keith

    #52354

    The audio player also seems not to appear in Firefox 30.0, if that’s helpful / related.

    Keith

    #52355

    I’ve changed all the posts on this page to standard posts for now:

    http://adameaston.com/category/characters/

    With the exception of the “Animated Army Series”. That one will show the error I’m describing (on iOS and in Firefox).

    Thanks –

    Keith

    #52356

    tollmanz
    Member

    Hi Keith!

    I’m really sorry for these continued troubles :(

    I cannot seem to reproduce the issues currently. Does the “Animated Army Series” post still not work for you?

    #52357

    Tollmanz –

    First: let me just say your quick responses are very appreciated, and a reason why I enjoy this theme so much.

    Second: yes, it does appear to have been just temporary. (I should have realized that when Firefox also wasn’t working, but I was a bit panicked since a post had just gone up. Sorry for that.) The audio content types are now working properly on all browsers and all devices.

    One actual issue: when I posted my audio content type yesterday, the featured image did not propagate to Facebook (as it did with the standard post from the week before). You can see that here:
    https://www.facebook.com/adameastonvo
    This isn’t a critical issue, but it would be nice to have if there was a fix.

    Thanks again for your responsiveness, it is very much appreciated.

    Keith

    #52358

    tollmanz
    Member

    Hi Keith!

    I’m glad that the audio is working!

    I am going to have a WordPress.com staff member assist you with the Facebook photo issue. That is tied into some of the WordPress.com platform code. They will be along to help you soon!

    #52359

    kathrynwp
    Staff

    Hi Keith, which post is it that didn’t get the proper thumbnail when shared to Facebook, is it this one?

    http://adameaston.com/2014/07/14/alice-in-wonderland/

    If that’s the one, next time try pasting in the full URL when sharing – it looks like you used the short URL this time and that’s why the featured image didn’t come up as the thumbnail.

    Version with short URL:

    https://cloudup.com/ckCDJT-gRbL

    Version with full URL:

    https://cloudup.com/cCg18TqLt3H

    If you’re referring to a different post, just let me know the link and I’ll have another look. Thanks!

    #52360

    It is that post, but I didn’t share it manually- it was WordPress, posting automatically from my account when the post was published via the sharing settings. You can see from my standard post the week before (Gru) that the featured image did publish properly, using the same sharing settings. Is there something I should adjust in my settings to get audio posts to publish the image?

    Thanks –

    Keith

    #52361

    kathrynwp
    Staff

    Is there something I should adjust in my settings to get audio posts to publish the image?

    Nope – there shouldn’t be any adjustments needed, and I see no difference between the two posts themselves.

    It’s possible there was a glitch in the Publicize mechanism on either the Facebook or WordPress side at the time the more recent posts was shared.

    If you find this happens again, please feel free to post in the general support forums since this isn’t a theme issue, and a Happiness Engineer will do further troubleshooting. You can add the tag modlook in the tags area to be sure a staff member see it.

    #52362

    Will do, thanks Kathryn.

    #52363

    tollmanz
    Member

    Thanks for the clarification, Kathryn!

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