Menus don’t work on mobile site

  • Author
    Posts
  • #124148

    wordsandimagesbyjadejackson
    Member
    Original poster

    Hi,
    Currently running Lenscap theme but when I view my site on a mobile device (iphone SE running iOS 11.2.2, using safari) the menus dissapear from the footer, and the main menu, won’t link to anywhere.
    I was advised by wordpress to switch off the jet pack mobile section, so my site looks more like the desktop, but still the menu does not click anywhere.

    Any suggestions? It’s affection readership of my site, because visitors can’t get anywhere.
    Thanks
    Jade

    The blog I need help with is: jadejackson.com.au

    #124279

    mmcalister
    Theme Author

    Hi there,

    I keep hitting a 500 internal server error on your site. I’m going to ping the WP.com team to see if they might know what’s going on.

    As far as your menu, this might be related. It seems as thought the javascript isn’t working as expected, but I also don’t see any errors in the console. Thanks for your patience while we sort this out!

    #124286

    kathrynwp
    Staff

    Hi Jade – I had to deactivate your Amazon Associates Link Builder plugin, which was causing the 500 internal server error on mobile devices that Mike was seeing. (If you’d like to report it to he plugin developer, the specific error was “Error in maxmind_db_manager:get_db::WP_ERROR: forbidden”)

    Mike, you should now be able to view the site on mobile to look at the menu issue.

    #124297

    wordsandimagesbyjadejackson
    Member
    Original poster

    Hi Kathryn,
    Thanks for that, but I was seeing the website, I wasn’t getting a 500 internal server error so not sure why you had that.
    I’ll await further news regarding menus.
    Cheers
    Jade

    #124319

    wordsandimagesbyjadejackson
    Member
    Original poster

    Hi All,
    Uness you’ve just done something in the background, I seem to have just fixed this myself. Which is a huge relief.
    SO under the WP admin > appearance > menus >
    At the top of the page is a little tab marked ‘Screen Options’

    I noticed the podcast page wasn’t ticked (amongst a few other unused pages) and as soon as I ticked the podcast page, then the menu worked on mobile.

    It seems theres an extra sneaky setting that you have to say which page types or post types including shop pages, projects, testimonials etc you want the menu to appear on.
    Because I have a podcast page, which was on the main menu, but it wasn’t ticked for the menu to appear on the podcast page (according to the backend setup) then this was causing a conflict.

    Thanks for your help anyway.
    Not sure where this leaves amazon though.

    #124342

    kathrynwp
    Staff

    Glad you’re set.

    If you still want to use the Amazon plugin, you could contact the plugin developer to let them know about the internal server error, and see if it’s something they’re aware of and plan to fix.

    https://wordpress.org/support/plugin/amazon-associates-link-builder

    Otherwise, you could look into an alternative plugin. I noticed this one has quite low ratings from other users (2.5/5) so another plugin might be advisable.

    Since your site has the Business plan, you’re also entitled to live-chat and email support, accessible here:

    https://wordpress.com/help/contact

    You’re welcome to still post in these forums, but those other support avenues may be faster, and you’ll always get a staff reply.

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