Menu does not open

  • Author
    Posts
  • #159530

    Dear all,

    On mobile view the menu does not open.

    Could you please fix this immediately?

    Thanks,
    Raphael

    The blog I need help with is ledergerber-partner.ch.

    #159531

    tarasdashkevych
    Theme Author

    Hi Raphael,

    I’ve just checked a demo site and the menu works fine on mobile. I am currently investigating why it does not work on your site.

    Thank you for your patience!

    Kind regards,
    Taras

    #159532

    tarasdashkevych
    Theme Author

    Raphael,

    I’ve checked other sites that use Fortune at WordPress.com and the menu works fine as well. It looks like the issue appears only on your site.

    Have you installed any new plugins recently? I’ve inspected your site and I’ve found that it does not output a full markup of the page, meaning the end of your markup is missing. One thing that could cause it is a PHP error.

    I’ve checked another Business plan site that uses Fortune and it works fine. I believe that one of your installed plugins might cause this issue.

    Kind regards,
    Taras

    #159536

    We did not update any plugin in the last months.

    #159537

    tarasdashkevych
    Theme Author

    Raphael,

    Could you please contact a WordPress.com core team at https://wordpress.com/help/contact

    Maybe they can check your PHP error log file and identify the source of the issue. I do not have permissions (and access) to do so.

    Please also include a link to this post in your request to a WordPress.com core team.

    Looking forward to hearing from you!

    Kind regards,
    Taras

    #159539

    The core team told us:

    I do see a related PHP error for that plugin, I would provide this information to the plugin developer:

    [06-Nov-2020 17:10:02 UTC] PHP Fatal error: Uncaught Error: Call to a member function get_data() on null in /srv/htdocs/wp-content/plugins/sv-provenexpert/lib/frontend/tpl/widget.php:5

    #159540

    Thanks a lot, Taras!

    All the best,
    Raphael

    #159541

    tarasdashkevych
    Theme Author

    Raphael,
    You are always welcome!

    Thank you for the update on this issue.

    Kind regards,
    Taras

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