Load More buttons STILL NOT WORKING

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  • #150893

    geralttee
    Member

    Dear Support team,

    isn’t this a bit silly to close threads without solving them?

    I’d like to point out, that the “Load more” button on the main page is STILL not working. Have you found a solution to this problem?

    If not – then sadly I’ll be switching away from your theme, as it is – quite annoyingly, in spite of numerous reports from the users – non-functional at the moment.

    Kind regards,
    Szymek Drobniak

    The blog I need help with is szymekdrobniak.wordpress.com.

    #150925

    tmsteam38
    Member

    Hi, I’m having this problem too — bought it up a while ago.

    Whenever I go into settings to try and enable endless scroll for my homepage, there is an error. There was one time where I tried it, and the “read more button” disappeared altogether.

    WP support has said that this is a theme bug.

    #151175

    Hey all,

    First of all, sorry for a late reply here!

    We’re still unable to replicate this locally or on our sandboxed site which makes it super tricky to debug. What makes it even more difficult is that this part of Oxford was working just fine before and it’s some recent change in WordPress ecosystem that broke it. Sadly, it doesn’t give a lot of clues as to where to look for the issue.

    We scanned our code in detail and realized that this could be caused by extra script loaded by Oxford. We removed that line of code and it should get deployed soon. It’s not guaranteed to fix it but there’s a chance that it could work. In the meantime, we’re working on finding more possible culprits and trying to get a better grasp of this issue in general.

    We’ll keep you posted. Thanks! 🙂

    #151241

    tmsteam38
    Member

    Is there an update on this? My load more button now disappears entirely when I click it.

    #151389

    scottrrollo
    Theme Author

    Bummer! We did release a patch just recently, but it seems that didn’t work. So sorry.

    We’ll dive into the code and try our absolute best to get this sorted right away. We’ll keep everyone post in this thready.

    Thanks!

    #151392

    geralttee
    Member

    Hi, yup – still not working. My site still has the load more button, but when clicked – it disappears and no content is loaded…

    Szymek

    #151406

    tmsteam38
    Member

    Hi yes, that would be great….

    #151416

    tmsteam38
    Member

    When can we expect this bug to be fixed?

    #151761

    scottrrollo
    Theme Author

    Hey everyone 👋

    We’re so sorry this is dragging on! We want to get this sorted out as quickly as you do. Right now, we’ve asked the WordPress.com staff to help us out because the testing and development tools that are on offer to us theme authors are limited on this hosted platform.

    We’ll keep you posted with progress! Sorry again for all the hurdles.

    #152252

    tmsteam38
    Member

    Any update…?

    Been a while.

    #152344

    scottrrollo
    Theme Author

    Hey everyone 👋

    We’re so terribly sorry about this! We’ve exhausted our limits here. So we reached out to WordPress.com for help, but even after three emails we still haven’t heard back.

    All we can suggest at this point it to email WordPress.com yourself and kindly ask them to reply to our (the theme developer’s) original email.

    #152814

    tmsteam38
    Member

    Hi Scott,

    We’ve had a few engineers look at the issues on the site and they have provided me with a detailed report of why these specific issues exist with the Oxford theme. However, they are reluctant to touch it hesitant that they will disrupt my live site that still utilizes your theme.

    Am I able to share the report with you/ your team? If so, please let me know the email.

    Thanks.

    #153185

    scottrrollo
    Theme Author

    Yes please, @tmsteam38! Our email is support(at)thethemefoundry(dot)com.

    Please also include a link to this thread in the email.

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