Issue to see the website on macbook pro

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  • #96622

    Hi Ricardo,

    one the person who follow me report that he got strange view of my website on his mac book pro, resolution 2560×1600 and imac 5120×2880.

    It lost alignment, it is zoomed like and pixelized.

    He tell me that he has no issue with other site and he knows about websites ect…

    If he shrink the screen to half size he can see it good.

    he point out a line on the css

    *float: right;
    *margin-right: -68px

    Do not know if that could affect

    could you please take a look on that and keep me posted.

    Thank you!
    Philippe

    The blog I need help with is philippecastagna.com.

    #96724

    ricardpriet
    Theme Author

    Hello Philippe,
    Thank you for writing.

    Very strange. We have checked the theme in most of current browsers and devices that WordPress.com asked us, and all of them worked fine.

    Here you are more info about this and supported browsers:
    https://en.support.wordpress.com/browser-issues/

    Could you send us a screenshot with the issue? Here you are info about this:
    https://en.support.wordpress.com/make-a-screenshot/

    Aditionals question:
    Which browser and version is he/she using?
    Does it happen in the same computer with another browser?
    What happens when he/she visit the demo site (https://christopherdemo.wordpress.com/)? To discard that any custom CSS in your site is causing this issue.

    Thank you a lot!
    Let us know
    Ricardo P. from SiloCreativo

    #96732

    Hi Ricardo,

    thanks for your fast answer!
    please see below all the info that I got (did not find how to attached the screenshot):

    Both Safari and Chrome have problem,
    It has something to do with your maximal page resolution.

    Ok the demo is also completely off at least the main page., but the pictures are ok. I can see where you customised it.

    https://christopherdemo.wordpress.com/page/ for example this page works as it should. But you removed the date, and that could change the formatting?

    Ok,

    It resize the website more or less correctly, so any shape and resolution screen can be fitted.
    Problem starts if screen resolution is higher than predefined in template. My retina 13 mac book pro, have photos pixelated or stretched.

    Full screen, Pixelated photos

    Full screen not aligned

    Resized screen to Medium

    Smallest screen I can get in Safari. Corresponds to an Iphone.

    #96736

    ricardpriet
    Theme Author

    Hello Philippe,
    Fantastic,

    Pixeleted image is due to retina screens. This is a frequent asked question by WordPress.com users. Here you are more info about it and how to add retina images to these devices:
    https://en.forums.wordpress.com/topic/retina-ready-theme-needed?replies=4
    https://en.forums.wordpress.com/topic/retina-images-again?replies=32

    About layout issue, we are not able to reproduce the issue in our screens (1900px and 2400px width). A screenshot will we helps us a lot. Meanwhile, you can add the following CSS to fit the content to the maximum width avaliable:

    .site {
        max-width: 1200px;
    }

    After add it, aks you user to clean the browser cache too see the changes as follow:
    https://en.support.wordpress.com/browser-issues/

    Hope this helps.
    Thanks again.
    Ricardo P. from SiloCreativo

    #96737

    Thanks Ricardo, just added the snippets.
    Will contact the person and will keep you posted.
    How I can add screenshot in this support thread? or do you have any direct email I can sent info to you?
    Best regards,
    Philippe

    #96739

    ricardpriet
    Theme Author

    Hi Philippe,
    in that page you have the info about how to take a screenshot:
    https://en.support.wordpress.com/make-a-screenshot/

    At the end, you will find how to share:
    https://en.support.wordpress.com/make-a-screenshot/#sharing-your-screenshot

    Bu if you prefer emailing us directly, feel free to mail to info (@) silocreativo.com

    Best,
    Ricardo P. from SiloCreativo

    #96740

    Thank you Ricardo!
    After the change made the person get better results to see the website.
    Still work on details for improvement now. Will keep you posted.
    have a great day
    Philippe

    #96742

    ricardpriet
    Theme Author

    Nice to hear that!

    Have a nice day too :)
    Ricardo P. from SiloCreativo

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