Premium Theme Support › eLightUp › Floral

Instagram Widget Not Working on Sidebar

  • Author
    Posts
  • #149681
    thevegangirlnyc
    Member

    Hello,

    The Instagram widget is no longer working on my blog. I’ve tried uninstalling and reinstalling the widget with no luck. Currently, if you go to my blog, the widget is there, but there are no pictures under the “Instagram” heading. Instead, this error message is there:

    “There was an error retrieving images from Instagram. An attempt will be remade in a few minutes.”

    I searched this issue and saw other blogs having the same issue, but didn’t see a resolution to try. Any assistance with getting the widget to display photos again would be greatly appreciated! Thanks!

    My blog is: Thevegangirl.net

    Regards,
    Tiffany

    The blog I need help with is: (visible only to logged in users)

    #149743
    anhtnt
    Theme Author

    Hi Tiffany,

    The Instagram widget is created by WordPress.com platform. I’ll ask them for help, since there might be some issue with the connection between Instagram and WordPress.com.

    #149788
    lydiadodaro
    Member

    I am having the exact same issue on my site as well. I have tried to uninstall/reinstall but receive the same error message.

    Tiffany has your issue been resolved?

    Thanks,
    Lydia

    #149823
    thevegangirlnyc
    Member
    Original poster

    @anhtnt: THANK YOU!


    @lydia    : I’m not sure yet, waiting on the theme author to get back to me! Lee checking this post thread and I’ll let you know if it’s resolved if I remember!

    #150268
    danieldudzic
    Staff

    Hi @thevegangirlnyc,

    Sorry for the delay.

    Widgets work independently from themes.

    This might be caused by an invalid Instagram token.

    I apologize for having to refer you to someone else again, but reaching out to our support staff at https://en.support.wordpress.com/ is the best way of getting this issue resolved.

    #150537
    thevegangirlnyc
    Member
    Original poster

    @danieldudzic — okay, thank you I will reach out to WordPress.

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