Instagram Widget Not Working on Sidebar

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December 1, 2019 at 7:09 pm #149681

thevegangirlnyc
Member

Hello,

The Instagram widget is no longer working on my blog. I’ve tried uninstalling and reinstalling the widget with no luck. Currently, if you go to my blog, the widget is there, but there are no pictures under the “Instagram” heading. Instead, this error message is there:

“There was an error retrieving images from Instagram. An attempt will be remade in a few minutes.”

I searched this issue and saw other blogs having the same issue, but didn’t see a resolution to try. Any assistance with getting the widget to display photos again would be greatly appreciated! Thanks!

My blog is: Thevegangirl.net

Regards,
Tiffany

The blog I need help with is thevegangirl.net.

December 4, 2019 at 8:37 am #149743

anhtnt
Theme Author

Hi Tiffany,

The Instagram widget is created by WordPress.com platform. I’ll ask them for help, since there might be some issue with the connection between Instagram and WordPress.com.

December 6, 2019 at 4:25 pm #149788

lydiadodaro
Member

I am having the exact same issue on my site as well. I have tried to uninstall/reinstall but receive the same error message.

Tiffany has your issue been resolved?

Thanks,
Lydia

December 8, 2019 at 2:52 pm #149823

thevegangirlnyc
Member

@anhtnt: THANK YOU!

@lydia: I’m not sure yet, waiting on the theme author to get back to me! Lee checking this post thread and I’ll let you know if it’s resolved if I remember!

January 2, 2020 at 6:45 pm #150268

danieldudzic
Staff

Hi @thevegangirlnyc,

Sorry for the delay.

Widgets work independently from themes.

This might be caused by an invalid Instagram token.

I apologize for having to refer you to someone else again, but reaching out to our support staff at https://en.support.wordpress.com/ is the best way of getting this issue resolved.

January 11, 2020 at 7:05 pm #150537

thevegangirlnyc
Member

@danieldudzic — okay, thank you I will reach out to WordPress.
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