How soon should I receive zip file after purchase?

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  • #82936

    addalingua
    Member

    Hi, I’m looking for an email containing a link to download the moka zip file, but haven’t received it yet. A lot of the customization functionality doesn’t appear for me, presumably because I haven’t uploaded those files per the documentation:

    “After the successful theme purchase you will receive an email including your individual theme or theme bundle download link. With this link you can download your Moka theme folder (moka.zip).

    “After downloading the moka.zip file to your local computer just go to “Appearance → Themes” in your WordPress admin panel and choose the “Install themes” tab menu.”

    I did receive a confirmation email from help@wordpress.com saying I’ve successfully purchase the theme. What’s up?

    The blog I need help with is addalinguablog.com.

    #83106

    ellenbauer
    Theme Author

    Hi there,

    since you purchased the Moka theme here on WordPress.com, you will not receive an email with the Moka download link. You don’t need to download the theme, you can just search for it under Appearance / Themes and activate the theme right in your dashboard.

    The moka.zip download file is only needed for the self-hosted WordPress theme version of Moka. For this you need to purchase Moka directly on our Elmastudio website (and you could request a refund for your WordPress.com purchase in this case).

    Please let me know, if you need further help!
    Best, Ellen

    #83120

    addalingua
    Member

    Thanks, Ellen. I’ve watched the overview video and reviewed the documentation sheet and it appears much of the theme customization options missing. Is this because the site is a wordpress.com site and not a .org site?

    #83121

    addalingua
    Member

    For example, I cannot change Title Color (Text), or Site Title Background color, upload a logo, or utilize drop cap.

    #83193

    ellenbauer
    Theme Author

    Hi there,

    please have a look at the WordPress.com specific video tutorial: https://vimeo.com/109515791

    Regarding colors, unfortunately they can only be changed with the Custom Design upgrade on WordPress.com.

    The text styles like dropcap are explained here: https://zukidemo.wordpress.com/text-styles/

    You will need to be in the text editor (not the visual editor) to include the needed code.
    Best, Ellen

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