Getting a refund?

  • Author
    Posts
  • #5877

    hermiauk
    Original poster

    Hello. I have been trying to get a refund on this recently purchased theme. There is no cancel button appearing and I keep getting the message “You don’t currently have any active subscriptions on WordPress.com, If you would like to customize your sites look or feel, or add a custom domain, you should consider purchasing an upgrade in our Store”.

    I have the paypal receipt though!

    Can anyone help? Cheers.

    The blog I need help with is: lauraslifeinlists.wordpress.com

    #6187

    iamtakashi
    Staff

    Hi hermiauk,

    I see Luscious theme is activated on http://lauraslifeinlists.wordpress.com/
    Could you double check if there is no refund button in the blog? You have 3 blogs in total and I’d like to make sure if you are in http://lauraslifeinlists.wordpress.com/ not other two blogs.

    I’m more than happy to help further, please let me know.

    #6188

    hermiauk
    Original poster

    Hello. Thanks for the reply. I have checked everywhere and there is definitely no refund/cancel button anywhere.

    #6191

    iamtakashi
    Staff

    That’s weird. Please bare with me to find out what is going on.

    Are you in http://lauraslifeinlists.wordpress.com/ ?

    Do you see Luscious theme is activated on the front-end?

    #6192

    hermiauk
    Original poster

    Yes to both questions.

    #6194

    iamtakashi
    Staff

    Thanks, hermiauk.

    I’m really sorry about this trouble. We are now looking into this issue and trying to fix this. I’ll promise to get back to you in this thread as soon as I know more info on this.

    #6195

    hermiauk
    Original poster

    Thanks. BTW, there is a thread by melissamdunlap a couple of days ago describing the same issue.

    #6197

    iamtakashi
    Staff

    Thanks for the info.

    We’ve fixed the issue and you should be able to see the refund button on Store -> My Upgrades page now.

    Please let me know if you need further assistance.

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