gallery theme menu not working

  • Author
    Posts
  • #53346

    the Child menus not available on mobile or my Surface tablet touchscreen. You can only click on the Parent items and not the Child items

    The blog I need help with is: (visible only to logged in users)

    #53614
    angelatcrist
    Member

    Hi! Thanks for bringing this to our attention. We are currently working on it and should have a complete fix soon.

    Thanks for your patience!
    Let me know if you have any other questions!

    #53627
    angelatcrist
    Member

    Should be fixed now. Let me know if you have any other questions!

    #53630
    elizabethweberart
    Member
    Original poster

    Yes, it works now on the iPhone, but still does not work from the touch screen of my Surface tablet device.

    Thank you for helping to resolve this so that clients are able to access my site.

    Elizabeth

    #53646
    angelatcrist
    Member

    We will look into this and I will get back with you soon! Thanks for letting us know.

    #53658
    angelatcrist
    Member

    Hi Elizabeth,

    We pushed a fix out to WordPress.com. Can you let me know if that fixed your tablet issues.

    Thanks!

    #53659
    elizabethweberart
    Member
    Original poster

    No, I just checked and it still will not let me access the child pages.
    Thank you,
    Elizabeth

    #53660
    angelatcrist
    Member

    Ok, we are on it. Thanks for checking. I’m alerting my dev team and I will be in touch soon.

    Thanks!

    #53672
    angelatcrist
    Member

    We are testing a fix that my dev team worked on and we will be pushing that out soon. I will keep you updated.

    #53674
    angelatcrist
    Member

    Hi Elizabeth,

    Thank you for your patience! After testing and researching your issue we have finally came to a conclusion.

    This issue is only arising on the Surface tablet (or Windows devices). Testing on an iPad does not present an issue.

    After researching the issue, I am finding tons of evidence that drop down menus have difficulty working on Windows devices. This has been an issue as far back as 2012, and still has not been resolved by Microsoft.

    We will not be able to fix the issue, unfortunately it’s out of our hands.

    Please let me know if you have additional questions.
    Again, thank you for your patience!

    Angela

    #53679
    angelatcrist
    Member

    Hi Elizabeth,

    Please confirm if you are still seeing the issue.
    One of our previous fixes may have just made it to you.

    Looking forward to hearing from you.
    Angela

    #53694
    angelatcrist
    Member

    Hi Elizabeth,

    Just wanted to touch base to see if all of your mobile navigation is working properly.

    Looking forward to hearing from you!
    Angela

    #53695
    angelatcrist
    Member

    Hi Elizabeth,

    This has been fixed. I’m going to close this topic out. Please don’t hesitate to ask if you have additional questions.

    Thanks,
    Angela

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