gallery theme menu not working

Premium Theme Support › UpThemes › Gallery

• Author
  Posts
• June 20, 2014 at 5:44 pm #53346
  elizabethweberart

  Member

  the Child menus not available on mobile or my Surface tablet touchscreen. You can only click on the Parent items and not the Child items

  The blog I need help with is: (visible only to logged in users)

  June 25, 2014 at 4:03 pm #53614
  angelatcrist

  Member

  Hi! Thanks for bringing this to our attention. We are currently working on it and should have a complete fix soon.

  Thanks for your patience!
  Let me know if you have any other questions!

  June 25, 2014 at 9:51 pm #53627
  angelatcrist

  Member

  Should be fixed now. Let me know if you have any other questions!

  June 25, 2014 at 11:49 pm #53630
  elizabethweberart

  Member

  Original poster

  Yes, it works now on the iPhone, but still does not work from the touch screen of my Surface tablet device.

  Thank you for helping to resolve this so that clients are able to access my site.

  Elizabeth

  June 27, 2014 at 9:27 pm #53646
  angelatcrist

  Member

  We will look into this and I will get back with you soon! Thanks for letting us know.

  July 2, 2014 at 7:07 pm #53658
  angelatcrist

  Member

  Hi Elizabeth,

  We pushed a fix out to WordPress.com. Can you let me know if that fixed your tablet issues.

  Thanks!

  July 2, 2014 at 7:56 pm #53659
  elizabethweberart

  Member

  Original poster

  No, I just checked and it still will not let me access the child pages.
  Thank you,
  Elizabeth

  July 2, 2014 at 8:17 pm #53660
  angelatcrist

  Member

  Ok, we are on it. Thanks for checking. I’m alerting my dev team and I will be in touch soon.

  Thanks!

  July 15, 2014 at 2:29 pm #53672
  angelatcrist

  Member

  We are testing a fix that my dev team worked on and we will be pushing that out soon. I will keep you updated.

  July 22, 2014 at 2:36 pm #53674
  angelatcrist

  Member

  Hi Elizabeth,

  Thank you for your patience! After testing and researching your issue we have finally came to a conclusion.

  This issue is only arising on the Surface tablet (or Windows devices). Testing on an iPad does not present an issue.

  After researching the issue, I am finding tons of evidence that drop down menus have difficulty working on Windows devices. This has been an issue as far back as 2012, and still has not been resolved by Microsoft.

  We will not be able to fix the issue, unfortunately it’s out of our hands.

  Please let me know if you have additional questions.
  Again, thank you for your patience!

  Angela

  July 24, 2014 at 9:42 pm #53679
  angelatcrist

  Member

  Hi Elizabeth,

  Please confirm if you are still seeing the issue.
  One of our previous fixes may have just made it to you.

  Looking forward to hearing from you.
  Angela

  August 7, 2014 at 3:02 pm #53694
  angelatcrist

  Member

  Hi Elizabeth,

  Just wanted to touch base to see if all of your mobile navigation is working properly.

  Looking forward to hearing from you!
  Angela

  August 11, 2014 at 9:05 pm #53695
  angelatcrist

  Member

  Hi Elizabeth,

  This has been fixed. I’m going to close this topic out. Please don’t hesitate to ask if you have additional questions.

  Thanks,
  Angela

• The topic ‘gallery theme menu not working’ is closed to new replies.