Front page glitchy; can't scroll to buttons to other pages

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  • #66906

    sarahlucillefisch
    Member
    Original poster

    Hi,

    When one navigates to my site
    Gofischnewmedia.com

    The very top of the page is invisible, where the buttons are for navigating away from the front page to the about me page, the blog page, etc. the page sticks and you cannot scroll up the them. The page isn’t frozen, exactly, but it won’t scroll all the way up, so people can’t navigate through the front page to the rest of the site.

    This problem occurs about 1/3 – 1/2 of the time in bringing up the site. When I reload, particularly after a couple times, it then loads normally.
    Not good!

    Sorry if this is too much detail.

    Thanks so much.

    The blog I need help with is: sarahlucillefisch.wordpress.com

    #67003

    rezzap
    Staff

    Hi Sarah,

    I was able to see this a bit, but could you provide a screen shot of what you see when it does happen just to confirm? I have sent it along to our developers and they will look into it more.

    Thanks,

    Rebecca

    #67028

    sarahlucillefisch
    Member
    Original poster

    Rebecca, Thanks so much for getting back to me so quickly.

    Here’s the page in its problematic state: https://gofischnewmedia.files.wordpress.com/2015/01/without-buttons.png

    And in functioning state:
    https://gofischnewmedia.files.wordpress.com/2015/01/withbuttons.png

    #67035

    rezzap
    Staff

    Thank you Sarah!

    I will pass the additional information to our developers and update you once I hear back.

    For your information I wasn’t able to replicate it as such, you still had access to the menu on my end so hopefully this isn’t too big an issue while we try to find what is causing it.

    Thanks,

    Rebecca

    #67048

    sarahlucillefisch
    Member
    Original poster

    If this helps: the freezing seems to happen more frequently on a desktop or laptop computer, less often on a device.

    Thanks so much for your help!

    Sarah

    #67052

    rezzap
    Staff

    Hi Sarah,

    I’ll pass this along also. We seem to have found what is causing it, trying to find a solution now. ;)

    Thanks,

    Rebecca

    #67230

    sarahlucillefisch
    Member
    Original poster

    Hi Rebecca,

    This problem seems to still not be resolved. Could I get a progress update? Many thanks!

    Sarah

    #67232

    rezzap
    Staff

    Hi Sarah,

    I haven’t heard back from our developers on this yet. I’ll send a reminder to see if I can get an update and let you know as soon as I hear something.

    Thanks,

    Rebecca

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