Featured posts widgets greyed out

  • Author
    Posts
  • #60992
    miriamj
    Member

    Hi. Feeling very frustrated: trying to set up my blog so that several categories of featured posts show up on the front page but although I put the widgets where they need to be, they are greyed out when on the “customize” page. I noticed others had similar problems then reported they had “figured it out” but no-one described HOW. Central column is working but cannot get the “featured post” widgets to work in Home Sidebar 1, Home Sidebar 2, Home Main (Left) or Home Main (Right).

    The blog I need help with is: (visible only to logged in users)

    #61189
    travistotz
    Theme Author

    Hi miriamj,

    Thanks for checking with us on this. Hmm, definitely strange — have you tried managing your widgets within the main widgets area of the admin panel? By navigating to Appearance –> Widgets to manage your widgets, rather than within the Appearance –> Customize section of the admin panel.

    Please let me know if this helps. Thanks,

    -Travis

    #61203
    miriamj
    Member
    Original poster

    Neither works. The only difference is, the wigets are greyed out on the Customize page.

    #61206
    travistotz
    Theme Author

    Hi miriamj, thanks for the response. Have you also tried activating a different theme, and then re-activating the Massive Press theme?

    Thanks again,
    Travis

    #61217
    miriamj
    Member
    Original poster

    Thanks for the suggestion. Strangely, one Featured Post widget (out of four) is now working. Three others still greyed out.

    I should mention that the Facebook widget and the Flickr widget are also greyed out, but I couldn’t get them to work in the previous theme I tried either.

    #61269
    travistotz
    Theme Author

    Hi miriamj, thank you for the response as well. Do you recall the steps that you took before finding that one of the Featured Posts widgets is working and no longer greyed out?

    It sounds like for some reason that your WordPress setup is not recognizing the registered widget areas properly.

    Thanks,
    Travis

    #61271
    miriamj
    Member
    Original poster

    The one that now works began working after following your suggestion to switch to another theme and switch back. Nothing was different about it as far as I can remember; all were in place.

    After that one came online I tried the switcheroo again, but no luck the second time.

    (I should mention here that I am an experienced WP user, though mainly with free rather than premium themes. Just started dabbling with premium themes recently).

    #61275
    travistotz
    Theme Author

    Hi miriamj,
    Thank you again for the response. Definitely odd to see happen. We have tried on our end to replicate the issue with our Massive Press demo, but we simply can not replicate.

    This being the case, we are thinking that this may be an error occurring with WordPress.com or your WordPress.com setup specifically. We do recommend contacting WordPress.com support directly for this type of issue here: http://en.support.wordpress.com/contact/

    In the meantime we will review on our side and see if we can gather any other info to try and replicate the problem.

    Thanks,
    Travis

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