Featured images are not displayed

Premium Theme Support › The Theme Foundry › Oxford

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• September 17, 2016 at 6:34 pm #100811
  
  heubergen
  

  Member

  Hi

  I have the issue that the featured image from my recent post (http://blog.z33.ch/2016/09/17/die-wahre-revolution-in-ios-10/) are not displayed even the image are 1000 pixels width and 800 pixels high.

  As this theme cost really much, I hope to get feedback soon, thank you :)

  Best Regards
  Patrick

  The blog I need help with is blog.z33.ch.

  September 19, 2016 at 9:52 pm #100949
  
  scottrrollo
  

  Theme Author

  Hey there, Patrick! So sorry to hear this.

  What happens when you upload a Featured Image from another post you know already works?

  Could you please try publishing a brand-new post, and see if you still have the same issue?

  Thanks!

  September 20, 2016 at 6:12 pm #100974
  
  heubergen
  

  Member

  Hi scottrrollo

  I tried to use an other image (that are displayed on a other posts successfully) for this post but that doesn’t work either.
  I can’t publishing new posts just like that as my reader would be upset, but I’ll try to use the image in my next post that I publish manually. I should give you a feedback till next week.

  Can you please investigate the issue in the meantime on your side? If there’s any information you need, please reply.

  September 20, 2016 at 11:02 pm #100981
  
  scottrrollo
  

  Theme Author

  Thanks for checking, Patrick!

  To get to the bottom of this issue for you, we need to do a bit of troubleshooting.

  Instead of publishing a post live, could you please try previewing a draft of a new post with this same Featured Image? Does that work?

  September 21, 2016 at 9:33 pm #101028
  
  heubergen
  

  Member

  Hi

  First I was confused by the wide and length, then frustated by the lack of good image edit apps but finally the image is now displayed after I create a new one.

  Still the theme doesn’t check the wide if you set it first wrong so I needed to create a new post in the past :) Maybe something you can fix in the future :)

  But thanks for the help!

  Best Regards
  Patrick

  September 23, 2016 at 3:13 am #101063
  
  scottrrollo
  

  Theme Author

  So glad to hear this is now sorted out, Patrick! And thanks for sharing that feedback — noted.

  Let us know if anything else comes up.

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