Downloading theme as zip file

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  • #143317

    Hello. I have purchased separate hosting and need to download this theme as I have done previously with other websites I have built but I don’t see the option here. I purchased the theme in full so I am guessing there should be a way to dowload. Please advise asap.

    The blog I need help with is carteblancheproduction.wordpress.com.

    #143319

    lelandf
    Theme Author

    Hi there,

    I apologize for the misunderstanding, however purchasing a theme on WordPress.com does not grant you access to download the .zip file. It grants you access to use the theme on your WordPress.com site.

    Since you bought hosting elsewhere, it sounds like you’re looking for the self-hosted version.

    You can learn more about the differences between .com and self-hosted here: https://en.support.wordpress.com/com-vs-org/

    If you have no intention of using the theme on WordPress.com, you should request a refund.

    Refund policy: https://en.support.wordpress.com/manage-purchases/#refund-policy
    Contact to request refund: https://wordpress.com/help/contact

    Since this relates to self-hosted WordPress, further questions can be asked to our self-hosted support channel. More info is here: https://themetry.com/support/

    Regards,
    Leland

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