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August 22, 2016 at 4:51 pm #99582

lozziehakesbakes
Member

Hi,

I bought this theme for a wordpress.com hosted site, but I’m now self-hosted (purchase only made yesterday) and I cannot find a way to download the theme to add to my new site. Can you please tell me if I’m able to get a refund and download using a link I found in another forum?

Kind regards,
Lorraine

The blog I need help with is lozziehakesbakes.co.uk.

August 23, 2016 at 11:41 am #99754

ricardpriet
Theme Author

Hello Lorraine,
Thank you for writing.

Yes, unfortunately themes and widgets cannot be moved from WordPress.com to other hosting platforms:
https://en.support.wordpress.com/moving-to-a-self-hosted-wordpress-site/3/

So if you want to use Carmela in WordPress.org you should buy the WordPress.org version of the theme:
http://www.silocreativo.com/en/wordpress/carmela-responsive-wordpress-theme-for-personal-creative-blogs/

You also can ask for a refund to WordPress.com:
https://en.support.wordpress.com/refunds/

Unfortunately as theme authors we can’t access to refunds, downloaded or purchased section. WordPress’ staff manage this.

Hope this helps
Thank you again!
Ricardo P. from SiloCreativo
Author

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