Customizing

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  • #80849

    i am customizing my page but it says that I need to upgrade with premium package which I actually purchase already with receipt id 13730070. actually I was billed for usd49 where the upgrade is only usd24? why is that?

    The blog I need help with is christiandequita.com.

    #81087

    nudgedesign
    Theme Author

    Hi xtndequita,

    Let me get someone from wordpress.com to look into that for you.

    Sonia

    #81090

    kathrynwp
    Staff

    Hi there, I don’t see the WordPress Premium plan on your account.

    The $49 purchase was for the Atlas theme.

    You can see what the Premium plan includes and add it to your account here:

    https://wordpress.com/plans/compare

    It also looks like you already purchased a domain separately. If you opt for the Premium plan, that includes a domain, so we can either issue you a credit for your recently purchased domain or connect it up to your Premium plan, if you go that route. If you’d like to do that, please email help@wordpress.com and we’ll get you set up.

    I noticed you also bought another theme for the same site, Notebook. Since you can only use one theme on a site at a time, keep in mind that whichever theme you decide not to use may be refunded within 30 days after purchase in your dashboard.

    Just let me know if you have any other questions.

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