Changed DNS / Hosting

  • Author
    Posts
  • #103947

    blanchebox
    Member
    Original poster

    Hello,

    I’ve just moved to self-hosted – I exported my site from wordpress and then imported it into my new environment – only the theme didn’t come with.

    Could you provide me with a download link?

    I have the original email you sent me, dated:

    From: “WordPress.com Upgrades” <help@wordpress.com>
    Date: 18 November 2016 at 5:26:49 pm ACDT
    Subject: You’ve successfully purchased Zuki

    Please let me know if you require more information from me.

    Thanks in advance!

    Sami

    The blog I need help with is: blanchebox.wordpress.com

    #104121

    blanchebox
    Member
    Original poster

    As you can see here, http://blanchebox.com.au, my site has just picked up a default theme… not ideal :(

    #104122

    blanchebox
    Member
    Original poster

    As you can see here, http://blanchebox.com.au, my site has just picked up a default theme… not ideal :(

    #104161

    ellenbauer
    Theme Author

    Hi Sami,

    I’m so sorry for my late reply. Unfortunately a theme purchased on WordPress.com can only be used here on the platform. But please write me an email to contact(at)elmastudio(dot)de and can help you getting the self-hosted version of Zuki.

    Best, Ellen

    #104224

    blanchebox
    Member
    Original poster

    Hi Ellen,

    Can you let me know what I can do from here?
    I really need my website to go live ASAP.
    I look forward to hearing from you.
    Sami

    #104228

    blanchebox
    Member
    Original poster

    Hi Ellen,
    Can you confirm we have your correct email address?
    contact(at)elmastudio(dot)de
    I really need my website to go live.

    #104230

    ellenbauer
    Theme Author

    Hi there,
    I’m so sorry for my late reply. I will get in touch with you later today via email.
    Best and thanks for your patience!
    Ellen

    #104232

    blanchebox
    Member
    Original poster

    Hi Ellen,

    I would really love to hear fro you tomorrow if possible? it is really important I get my website up and running sooner rather than later.
    Much appreciated
    Sami

    #104234

    ellenbauer
    Theme Author

    Hi Sami,
    I will close this ticket, I wrote you an email yesterday.
    Best, Ellen

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