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I purchased the theme through WP. I have followed all of the instructions (as far as I am aware). There are however a couple of issues. The major one being the carousel is not showing correctly. If you look at the home page it is crushed just below the main menu. I am sure I must of done something stupid but can’t figure out what on earth I have done or how to resolve. Please advise how I can correct.
The blog I need help with is: (visible only to logged in users)
That looks like an issue with featured images. Have you made sure to attach featured images to your slider posts?
Yes. The only test post I have made has a video which is tagged as “featured”. The actual slider is crushed on the front page. You can see a thin clear band with the crushed ghost like youtube play button. Have you any other ideas on how I can try resolve this? If it is not resolveable I would be very keen to get my money back.
Thanks for confirming.
When I inspect your site markup, I don’t see any HTML for the featured image: https://cloudup.com/cJnhFd5tq-x. Can you confirm that you’ve added on following the instructions listed here: https://en.support.wordpress.com/featured-images/? It simply looks like there’s no image attached, and that’s why the carousel is collapsed like it is.