Can't open theme directory and also homepage is not loading fully

  • Author
  • #151873


    Why can’t we open the theme folder like we can in case of other themes? Opening the theme directory is required for many cases.
    Moreover now-a-days our home page is not loading completely. Any idea why?

    The blog I need help with is


    Theme Author

    Hi there – thanks for the message.

    As far as I know you can not edit themes that you are using from This is because the theme could be updated and changed at any time.

    I don’t know what the rules are for themes you download from elsewhere.

    I have looked at your website and it seems to be loading fine. What’s the problem with the homepage? If you can explain what’s not working then I’ll see what I can do to help/ fix it.

    By the way; since your site has a Business plan, you’re entitled to live-chat and email support from staff, accessible here:

    I’m always happy to answer your theme related questions in this forum, but those other support avenues may be faster, and you’ll always get a staff reply.

    Thanks – Ben



    Thanks Ben for your reply. The home page is not loading fully. If you scroll down you can see that it’s showing loading sign and footer is missing. I talked to WP help team but they said that they were unable to help in theme related issues and suggested me to contact its developers.


    Theme Author

    That’s strange. I was under the impression that they did theme support for customers such as yourself. Especially since this is a (Jetpack) feature and not a theme feature :)

    Oh well – I see the posts loading. Do you perhaps have javascript disabled? Or an adblocker? That might explain it.

    If that doesn’t work then could you try disabling infinite scroll in the Jetpack settings?




    Thanks a lot Ben. Changing options for infinite scroll has resolved the issue. There were three options with 3rd one selected.

    1. Load more posts using the default theme behavior
    2. Load more posts in page with a button
    3. Load more posts as the reader scrolls down

    I observed that both 1 and 2 are working nicely.

    Thanks again :)


    Theme Author

    Great – glad that worked! :)

The topic ‘Can't open theme directory and also homepage is not loading fully’ is closed to new replies.