Can't choose from color palettes anymore

  • Author
    Posts
  • #84979

    kateantoniades
    Member
    Original poster

    The color of the top tabs on my site has apparently changed, and when I click “customize” and go to colors & backgrounds, there’s only one palette to choose from, and it’s just a bunch of whites and grays. There’s no “more” and back” to see more palettes … very strange.

    The blog I need help with is: kateantoniades.com

    #85134

    otjeremy
    Member

    Hi Kate(?),

    It looks like the navigation is displaying the default styling. I’m assuming you had changed it at some point? I’ve tagged a member of WPcom staff to take a look, as you mention that color palette options aren’t showing, and they’ll be able to confirm if there is an issue there.

    Thanks!

    #85137

    kathrynwp
    Staff

    The site kateantoniades.com no longer has the Premium or Business plan active, which is needed to access Custom Design.

    Our transaction records show that you cancelled the Premium plan on this site on 2015-09-22. If that was done by mistake, just let me know and I can reactivate the plan for you.

    #85175

    kateantoniades
    Member
    Original poster

    Eek, I don’t how/why I did that — yes, please reactivate for kateantoniades.com!

    #85197

    kathrynwp
    Staff

    I’ve restored the Premium plan for you; it expires 2016-05-10 and can be set to auto-renew in your dashboard, if you like, otherwise you’ll get an email before it expires to remind you to renew manually.

    You can visit the Customizer’s Colors & Backgrounds panel to reset any custom colours. In the Customizer’s CSS panel – https://cloudup.com/cOh3oToMcS8 – you can click the CSS Revisions link to restore any previous custom CSS:

    https://cloudup.com/ck6BWwPwBLk

    Just let me know if you need any help resetting anything.

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