Bought it but can't change design

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  • #73607

    heikepohl
    Member

    Hi all,
    I bought the AVID Theme today and I’m now trying to change Background, Design, Fonts without success. Nothing happens?
    Could anyone please help me?

    Thanky in advenace, Heike

    The blog I need help with is heikepohl.com.

    #73789

    Hello!

    So sorry you’re running into trouble getting set up. If you have a WordPress.com premium account, you should find these options under Appearance → Customize. Sometimes it takes a moment for the live preview to update. What happens when you try to make a change?

    #73792

    heikepohl
    Member

    Hi Melissa,

    I’m able to change all settings of theme design in that preview mode. If I click the button “save and publish” it seems as if all things are right.
    But nothing happens in the end. All stays grey in grey as it’s standard design.

    I bought the theme “Avid” 6 hours ago and it’s still impossible to use it as I want it to.

    What shell I do?

    The blog I need help for is names gluecksbilder.me, on of my blogs and that one I bought the theme for.

    Best
    Heike

    #73797

    kathrynwp
    Staff

    Hello Heike,

    It doesn’t look like you have either Custom Design or the WordPress.com Premium plan active on the site for which you purchased Avid, gluecksbilder.wordpress.com. That means you’re currently using Custom Design in trial mode, which is why your changes can be previewed, but not saved.

    You do have Custom Design active on a different site, heikepohl.wordpress.com, and the Premium plan is active on landgluck.wordpress.com.

    If you’d like to add either Custom Design or the Premium plan (which includes additional features) to your site running Avid, gluecksbilder.wordpress.com, you can head here:

    https://gluecksbilder.wordpress.com/wp-admin/paid-upgrades.php

    Let me know if you need further help.

    #73814

    heikepohl
    Member

    Hi Kathryn,

    thank you very much for your quick help.

    I didn’t realize that it’s necessary to buy the Custom Design on top. And I’m – pardon – not even amused about that. I paid 80 Euros for an individual design. If I’d have known it before buying it, I wouldn’t have do so. Now I paid just for the standard version of an individual theme (individual?) 80 Euros and on top 30 more and 25 more for the individual net-address.

    As a customer you can’t notice that before buying the theme. And while changing the theme options and then saving them you only get the message: You must buy the theme “Avid” and not “you must buy the “custom design” :-((

    I’m not satisfied with that all.

    Best
    Heike

    #73818

    kathrynwp
    Staff

    I’m sorry the Custom Design trial mode was not clear enough, I’ve passed that feedback along to our developers.

    I paid 80 Euros for an individual design. If I’d have known it before buying it, I wouldn’t have do so.

    We do offer a full refund within 30 days of your purchase, so if you are not happy with a premium theme, so I would be glad to refund it for you, just let me know.

    I’ve also added €25 to your account, which will be applied to your next purchase.

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