Banner Video

  • Author
    Posts
  • #78167

    rolandrtp001537
    Member
    Original poster

    Hi, i am also experiencing problems with my banner videos, they show up when customizing but just won’t load when i visit my homepage, can anyone help?

    The blog I need help with is: rtpfilms.com

    #78316

    themetrust
    Theme Author

    Hi,

    Very sorry for this inconvenience. We are trying to work out what is causing this. It’s difficult because we are unable to reproduce it on our end.

    #78353

    rolandrtp001537
    Member
    Original poster

    Ok, looks like i will have to switch off my videos as the black screen is a bit unsightly :(

    #78427

    knitsforlife
    Member

    Chiming in on this newer thread. I’m having the same issue.

    My video used to work but no longer. I’ve tried your suggestions: used a random video, disabled browser add-ons, switched browsers, and asked other people to look. Everyone just sees the spinning loading icon. It does eventually load with the customizer open, but that’s the only case.

    I’ll disable the video until it’s resolved. The site is knitsforlife.com

    Thanks.

    #78458

    themetrust
    Theme Author

    Sorry again for the inconvenience. We are working hard to figure out why this is only happening on some sites.

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