Premium Theme Support › ThemeTrust › Swell

Banner Video Not Loading

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  • #149291
    thirdcultureart
    Member

    Sorry if this topic has been discussed already, but I can’t find a thread that resolves the issue I’m having.

    I had a different video up on the banner when I first set up the site, which was working fine, but then when I uploaded a new video and tried to set it up as the banner video, it no longer seems to load or work. How can I resolve the issue?

    Thanks for your help in advance.

    The blog I need help with is: (visible only to logged in users)

    #149765
    themetrust
    Theme Author

    Sorry for the delay.

    When adding your video url, do not add the extension. You currently have “.mp4” on the end. You need to remove that.

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