Banner video issue….

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  • #83726

    thomthomproductions
    Member
    Original poster

    Love the site.
    Have had a day setting mine up, nearly there but suddenly the banner videos disappeared.
    They were the first things I set up, and they worked really well, I carried on down your support page and set up everything else, but somewhere along the line I must have disrupted something. –
    I have checked all your ‘video problems’ topics but no joy.
    It looks to me as there is now an endless “whorling beach ball of death” as I set the video links in the custom boxes…
    Any help or advice would be great!

    http://www.thomthomproductions.com

    (banner video should be… https://vimeo.com/138906612)

    The blog I need help with is: thomthomproductions.com

    #83846

    thomthomproductions
    Member
    Original poster

    I am continuing to see if I can fix this issue… and annoyingly at one point it worked again! (the banner video)

    hurray…..but,

    I should have stopped there..in then attempting to set up the second video again, I lost both of them! I am attempting to retrace my steps and see what I did to reinstate it…. I also want to try it on a PC (arhh!) to see if this might be a Mac OS issue….

    Still not working…

    #83848

    themetrust
    Theme Author

    Hi,

    I just tested your site in Safari and Chrome on Mac, and both videos are playing just fine here.

    #83854

    thomthomproductions
    Member
    Original poster

    Thanks for the fast reply!

    Yep.. working here too now.

    (I went to bed and it seemed to sort itself out whilst I stopped messing around with it!)
    will update if I ever work out what happened…

    Thanks again, site looking great, well worth the money!

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