Autoplay Video on Mobile
I’m having difficulty with the first video on this page: https://nicolewoods1.com/digital/
The video is set to loop and autoplay, but it does not do so on mobile.
The video is hosted on my site, but I have compressed it so that the file size is 3.1MB and the resolution is 1280 x 720. On Chrome developer tools and in the Profile theme preview when “phone” is selected, the video plays. However, on actual smartphones, it does not.
Here is the direct URL for the video from my media library: https://videos.files.wordpress.com/UdrwGqVN/interactive-digital-touch-wall-with-users_mp4_hd.mp4
Here is additional information about the video file:
File type: .mp4
Resolution: 1280 x 720
Data Size: 3.1MB
Video Format: H.264
Audio Format: AAC, 48000Hz
Encoded FPS: 23.98
Data Rate: 2.27 Mbit/s
Aspect ratio: 16:9
Current Scale: Actual size
Track ID: 1
Language: Unknown language
Channels: Stereo (L R)
Track ID: 2
Thanks in advance for your help!
The blog I need help with is: (visible only to logged in users)
Thanks for reaching out. I believe this is a restriction of the WordPress platform in mobile. Meaning, WordPress disables video autoplay features in mobile.
When viewing the console while inspecting your site, the following warnings are visible:
- Autoplay is only allowed when approved by the user, the site is activated by the user, or media is muted.
- Uncaught (in promise) DOMException: The play method is not allowed by the user agent or the platform in the current context, possibly because the user denied permission.
I’ve tagged the WP staff in this post. However, there is no change we can make on the theme end to make the video autoplay in mobile.
Thank you for looking in to this and tagging WP staff!
I thought that by upgrading to WordPress Business plan and activating JetPack would allow the video to play, and I tried to follow the directions on VideoPress closely, but the issue persists.
Also, just want to point out that there are two other video files on the same page of my site [https://nicolewoods1.com/digital/] that I coded the same way, which DO autoplay on mobile, which is another reason for my confusion.
No problem. :)
Ah, interesting the other videos do autoplay in mobile. In that case, it may be an issue where the WP Staff can provide further assistance.
Hi, there, David. You mentioned tagging the WP staff in this post, but I haven’t seen anything come through from them. Do you recommend a way I can get in touch with them?
You could try reaching out to a Happiness Engineer here, https://wordpress.com/help/contact/
Thank you, David! That worked and the issue is now resolved!
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